Definition: 'Return' is defined as the action of taking back all of the item(s) which make up the order (“Returned Order”), placed by the Buyer on the Website, by the Seller. Return may result in refund of money in most of the cases.
Products may be returned at the time of delivery in the following cases:
In the event the original prescription does not match the scanned prescription (where prescription drugs are part of the order), the Chemist Representative will refuse to deliver the entire order;
In the event the product received by you is damaged, you should refuse to accept the damaged products and these will be brought back by the Chemist Representative;
In the event the packaging has been tampered with, you should refuse to accept the delivery; and/or
If an incorrect order has been delivered which is not consistent with the order placed by you on the Website, you should refuse to accept the delivery.
It is clarified that on the occurrence of the above mentioned events, any payment for the Returned Order shall be refunded to you. In the event the Returned Order is prepaid, a refund would be generated to the same channel from where the money was received at the time of order placement.
It is further clarified that all the other item(s) in an invoice, if any, which constitute such Returned Order, shall also be compulsorily required to be returned back to the Seller.
Products may be returned post delivery in the following cases:
If an expired product has been delivered, request for returning the products has to be initiated within a period of twenty-four (24) hours from the time of acceptance of delivery; and/or
In the event that there is malfunctioning of delivered medical devices, the request for return has to be initiated within seven (7) days of the date of acceptance of delivery. The malfunctioning of the medical device is the sole reason which may constitute return of the order.
The following points need to be kept in mind before initiating any request for return:
Medicine strips which have been opened by the Buyer or do not any longer bear the expiry date or price of the medicine shall not be returned. The bar code on the medicine should NOT be tampered with under any circumstance.
The User should be in possession of the unique serial number sticker that was issued to the User by the Chemist Representative at the time of delivery.
Batch number of the product being returned should match as mentioned on the invoice
Any wrong ordering of product doesn’t qualify for Return
Return requests arising due to change in prescription do not qualify for Return
Return courier charges is applicable which is vary from order to order.
Category of Non-Returnable Product
Certain categories of products will not qualify for return as per Health First Pharmacy Return policy. These include:
|Baby Care||Baby Bottles, Sippers, Teethers, Soothers, Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Nappy, Wipes and others|
|Health Supplements||Health Drinks and Suuplements|
|Medical Devices*||Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors|
|Sexual wellness||Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Hygiene wash and others|
|Temperature Controlled and Specialty Medicines||Vials, Injections, Vaccines, Penfills and any other product requiring cold storage, or medicines that fall under the category of specialty medicines||Medicines||specialty medicines|